Licensed Customer Service and Sales Associate (Gerber Service and Sales Associate role)

Join Western & Southern – Somewhere You Want to Be

Western & Southern is somewhere to grow, lead, win and do good for others. Our supportive culture, continuous learning opportunities and connection to our local communities make our company the ideal place for a career. For more than 137 years, our long-term success has been fueled by a deep commitment to customer service and our community.

Headquartered in Cincinnati, W&S is a Fortune 500® company recognized as one of America’s Best Midsize Employers by Forbes. Our commitment to career growth and employee development earned us a top 100 ranking on the American Opportunity Index (AOI). We are dedicated to creating opportunities for our associates to grow and succeed. We take pride in our award-winning talent development team and our recognition as a Top 10 Military Friendly Employer and Top Spouse Employer.

Hear what our associates say about their experience at W&S!

Our Culture: Excellence and Collaboration

Western & Southern is built on a culture of integrity, top-notch performance, teamwork and collaboration. We’re committed to hiring and developing professionals who strive for excellence, demonstrate strong ethics and make fact-based decisions. Our associates are empowered to chase their career dreams while being supported every step of the way.

What are we looking for?

Location: Downtown Cincinnati, OH
Schedule: Monday 10AM–7PM, Tuesday–Friday 9AM–6PM
Salary: $46,800/year (compensation is all salary based)

About the Role:
We’re hiring for an onsite call center service to sales role focused on supporting our existing clients. You’ll provide service to current policyholders and cross-sell/up-sell Life Insurance products that meet their needs—no cold calling or lead generation required.

What You’ll Do:

• Handle inbound calls with current clients
• Resolve customer questions and service issues
• Gain trust of existing policyholders by creating connections and building relationships
• Cross-sell/upsell additional insurance products during calls
• Study for and pass a Life & Health Insurance exam within 45 days (we provide study materials, paid training, and support)

Requirements:

• High school diploma or GED
• Must work onsite in professional dress attire
• Strong interest in sales and client focused customer service
• Willingness to study and pass a required Life and Health licensing exam within 45 days of being hired
• Compete to exceed both Department and Team performance goals in a structured, metrics-driven environment

Premier Benefits to Support You

We offer a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance starting day one
• 401(k) savings plan with pension options
• Paid time off increasing with tenure
• Tuition reimbursement and individualized career development plans
• Parental leave and maternity leave with a 4-week transition back to work
• Access to on-site amenities like a fitness center, cafeteria and more
• Extensive employee discount program

Why Join Us:
This is a full-time, salaried role with no need to find leads or build your own book of business. You’ll gain foundational sales skills in a supportive team environment—ideal for those new to the field and looking to grow their sales career.

Western & Southern is not just a place to work—it’s somewhere to grow, lead, win and make a difference in your career and community. Learn more about who we are and apply to the role, click HERE.

Western & Southern is a no nicotine, no tobacco employer in Ohio. Western & Southern Financial Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.