Bilingual Contact Center Agent

Pearl Interactive Network is seeking Seasonal Bilingual Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.

Are you a natural problem solver with a friendly personality? Want to work in a place where your voice is valued and your growth is supported?

We’re seeking contact center agents who love helping others, thrive in a team, and want more than just another job. Be the voice that makes a difference!

The Bilingual Contact Center Agent is responsible for answering inbound calls to support hurricane disaster relief needs.

Operation Hours: 8 am - 8 pm EST Monday-Friday

Compensation: Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately.

Technical Equipment and Remote Office Requirements:

1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply. Take a Screenshot: After the test is complete and the screen is resized, take a screenshot that shows the results, including the speed scores, the map, and server details. Screenshot must be uploaded under your profile.
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset provided.

Essential Duties and Responsibilities:

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.
• Enter information into Windows-based computer database as required, while following instructions and/or referrals.

Education and/or Work Experience Requirements:

• High School Diploma or equivalent required
• Must be a U.S. Citizen
• Bilingual (English and Spanish)
• Must have at least 6 months of customer service-related experience 
• Basic knowledge Microsoft Office Suite
• Must have high-speed internet connection